How To Book Our Couriers

Our courier pickup and delivery process

1. BOOKING A COURIER

Booking a courier delivery with Business Butlers has never been easier. We offer a range of delivery options to make booking a courier easy and convenient.

Experience the utmost convenience by booking directly through our user-friendly website. Whether you’re on a desktop computer or using your mobile phone, our website allows you to effortlessly schedule your courier delivery. With just a few clicks, you can instantly receive a transparent quote for all car-sized deliveries.

At Business Butlers, we prioritise your time while ensuring a smooth booking process. This means we’ll never make you endure annoying IVR systems! Our dedicated bookings team are always available to take your call, providing you with prompt service. You can forget about lengthy hold times, we wont make you wait and will answer your call right away. Our team is focused on working collaboratively with you to gather all your booking details and ensure a comprehensive plan is in place to get your delivery underway smoothly.

2. QUOTE & CONFIRMATION

Transparency is ingrained in everything we do. We provide clear and straightforward communication to our customers at every stage. For all car sized courier deliveries, customers can get an instant quote via website or with our bookings team.

For van or truck deliveries, our team will provide you with a customised quote. All quotes are based on your specific needs and details of your courier job. Throughout the quoting process we ensure that our pricing structure is transparent, easy to understand and tailored to your specific needs.

We understand the importance of keeping our customers informed at all times. When booking online, you’ll get an email confirming that your booking has been received. If you like booking by phone, our teams can provide updates and confirm when your delivery is on its way.

We prioritize transparent and sincere communication with our clients. If we are unable to satisfy your request, we’ll immediately tell you so you’re aware of what we can and cannot do.

We maintain an honest approach when it comes to every customer interaction. This level of honesty plays a crucial role in building relationships with our customers, which are founded on trust and integrity.

3. YOUR COURIER PICKUP

You can think of us as a door to door courier service. We’ll pickup your courier delivery from anywhere in Melbourne Metropolitan.

All delivery timeframes are based on your required delivery completion time. This means that we will always have your courier delivery where it needs to be, when it needs to be there. When confirming the readiness of your item, we use this information to assess its collection time.

As an organized and efficient courier service, we strive to provide exceptional customer service. This means that we often incorporate your delivery into an optimized route. While we may not collect your item at the exact time it’s ready, we will always guarantee its delivered by the exact time you need it there by.

To keep you informed, we’ll send SMS updates when our driver is on the way to your pickup location. All updates include a tracking link, allowing you to monitor the driver’s progress in real-time on a map. Our commitment to transparency ensures that you have visibility and peace of mind at all times.

4. DOOR TO DOOR DELIVERIES

We prioritise delivering your couriered items exactly as you’ve asked us to. This means that we follow your delivery instructions precisely, ensuring that your delivery instructions are always met. Whether you need us to deliver your item to a specific person or give us authority to leave it unattended, we’ll always ensure your requests are followed. Rest assured, we will never leave your delivery in an unsafe location.

Our top priority is to make sure your item is delivered correctly, safely, and to the right place. We’ll transport your item with care and let you know once it’s been delivered. When Business Butlers is transporting any of your items, you can rest assured that we’ll handle your delivery with the same level of care as if it were our own.

We carefully track and trace all our deliveries to give you peace of mind. When your courier driver starts delivering your item, you will get an SMS confirming this. This message will have a link that lets you track the delivery in real-time. This way, you can keep an eye on the progress of your delivery as it happens.

Once your delivery is successfully completed, you will receive an SMS notification confirming its completion. Along with this message you’ll also be able to access verification photos, signatures or notes through the provided link.

We are more than just a faceless logistics company. If our driver encounters any difficulties in locating your delivery destination or contact person, we’ll always troubleshoot this with you. We will promptly reach out to you, working collaboratively to resolve any challenges and ensure a smooth delivery experience.

Delivery Timeframes

Same Day Delivery

Schedule your same day pickup before 12pm and we’ll guarantee delivery by the end of the same business day. If you have important small items and need a reliable courier service, our same day service is everything you need.

Express Delivery

If you’re urgently in need of a courier to deliver your important item straight away, we’re here to help. With our express delivery service, we’ll guarantee your delivery is completed within 2 hours.

Priority Delivery

For any item that needs to be delivered within 4 hours of pickup our priority delivery is perfect. Schedule your delivery pickup before 3pm and our trustworthy couriers will get to work and get the job done.

Next Day Delivery

Get ahead of your day by scheduling your courier delivery for an upcoming date. Our next day delivery service is perfect for those deliveries you’ll know you’ll need ahead of time. Simply provide your delivery details and your preferred delivery date and we’ll handle the rest.